Famous Footwear

Chain store offering a wide variety of brand-name shoes at discounted prices.

It was my favorite store in Keizer. A week ago I asked the worker at the store for a pair of crocs and 2 pairs of Vans and the girl told me that they did not have them in stock in the store but that she would order me from her computer and the 3 pairs would arrive at my house. , on Wednesday only the crocs arrived, I followed up on my order with the receipt that the girl gave me and it appeared that I no longer had any orders waiting, but I thought they would arrive on Friday and I waited. That Friday nothing arrived and I went to the store and now a boy attended me and told me that there was probably an error in his computer when placing the order but that he was going to call a number to fix the error, and he would return the called in a while and he didn't call me. The next day, Saturday June 4 at 12:30 pm I went to the store to ask again what happened to my order and they called the manager on duty and I explained the problem and I showed her the receipt and she told me that the receipt it showed that I only ordered the crocs with home delivery and the 2 pairs of Vans I took that day from the store and I said Noooo, the girl here made the order for me on her computer and she told me that the 3 pairs would arrive to the house, because there were none in the store, so how come it appeared that I should take them home that day if they didn't even have them in stock? and I told her if you think I should take them check your cameras there you have the date and time on the receipt and check if I left the store with something, and she told me that they did not have cameras that what looks like a camera is a counter of people 😂 (I really didn't believe her). I told her do you think I want to tarnish my credit for a pair of shoes??? check well or call the girl who made the order to find out what really happened. In the end, she told me, well, I'm going to trust your word and I'm going to return the credit to your card. obviously I'm going to go back to look for the girl who attended me the day she made the order and ask her what she did.😠

Very helpful employees. More importantly, they are not harassing customers and chasing them down over masks. They have a simple sign posted asking people to follow guidelines. Nice to be treated like a grown up!

If I could give this place 0 stars I would. I purchased my husband slippers (never got greater or treated like anything but an inconvenience). Had to do an exchange on Christmas Eve… the blonde woman with the half shaved head didn’t greet anyone, didn’t say thank you, couldn’t even say merry Christmas. I was sure to tell her “you’re welcome and merry Christmas before I left”. I’ll never spend another dollar there again.