Famous Footwear

Something's changed at Famous Footwear, and it isn't good. I've been a loyal customer of Famous Footwear for decades, and I completely understand that some things have changed since the pandemic.

First off, the website has changed, and not for the better.

I've been happily ordering shoes from the Famous Footwear website for a decade or longer. When I shop, I like to select items I find attractive over several days of browsing. When I find something I like, I put it in my shopping cart. I like to gather items over several days or weeks into my online cart, and then I purchase when payday arrives.

The Famous Footwear site now clears out your cart when you leave the website. How am I supposed to know what I wanted to buy, if the website keeps taking those items out of my cart?

So, instead of shopping online, I decided to head to the store.

However, the store was over stocked with too much merchandise crammed into a too-small store. Many shoe sizes were inaccessible due to being placed on very high shelves. I couldn't find an employee aside from one person operating the cash register, so my spouse found a tool for retrieving boxes on the top shelf and got me a pair of shoes in my size.

The quality and price of the shoes was as expected (good). But when I went to check out, I was informed that my "rewards" discounts can't be applied in the store, only online. I made my purchase anyway as I was tired at this point and just wanted to go home.

I'm going to be returning my items today. I'm going to reorder my items online for a considerably lower price to be picked up at the store, and return my previous purchase at that time.

The whole reason why I went to the store is because the shopping cart feature on their website would not hold items more than a single viewing/shopping session. I don't have time to just plow through the website in one sitting, and will shop causally by tossing items in my cart for later purchase.

I'm never upset when an item I placed in my cart is no longer available, I understand that "you snooze, you lose." Especially when dealing with discounters like Famous Footwear.

But when they clear out my entire cart every time I use the site, it's like all that work I put in to make my selections has been for nothing.

Anyway, Something is happening at Famous Footwear, and it's not working for me. I'm going to visit Shoe Mill and DSW today to see if I can find a new source for bargain shoe shopping. Famous Footwear's shopping experience has gotten too frustrating to make the savings worth it.