I have taken my car there for installation of a few purchased parts (intake, header, exhast, etc). They seemed to do good work - I was happy with the experience. Most recently took it in for coilover installation. The actual coilover installation went well, but when they put the some new lug nuts on my car, they damaged one of my wheels. They said my lug nuts were just too big and tool damaged the wheel...THREE TIMES IN THREE DIFFERENT PLACES! They made no effort to rectify it. I suggested color matched touch up paint? They said it would be a good idea. Asked them to help find the right size lug nuts and they said they would have them the next day. Its been 3 days now and no call about the lug nuts.
Recently upgraded my audio as well, and my audio installer found a cut ground cable and my battery terminals installed with screws to help keep them tight, which actually reduced the contact of the terminals. They are the only shop to have touched my car, so I can only say they did this when they relocated my battery to install the air intake.
I usually come here to get all of my car maintenance needs taken care of by Tuan!
First things first, I have a modded luxury sedan, and I am very picky about who works on my car. With that being said, I have been to Fast Autoworks numerous times for oil changes, a brake pad change, etc. and they have provided excellent customer service each time that I was there.
Tuan is very courteous and no BS; he will listen to your problem and help take care of it. He charges fairly and will not give you the run-around about what is causing your car problem.
There is a couch in the reception area, so you can sit and hang out while you wait for your car to be worked on.
If you need a mechanic, this is your place!