When I think of bureacracy, I think of this company. I can not buy from the website. I am just a DIY mechanic and wish they had some sort of small order solution.
Appalling service. I ordered about $3000 worth of bolts and racking to build up a stock. The bolts and racking took about three weeks to arrive, although then Fastenal went dark without giving us the labels or completing the sorting.
After nearly two months of calling them almost daily they finally showed up with the labels, but instead of sorting by length and diameter they just labelmakered over the labels and only sorted by diameter. Now I've got a bunch of bolts in bags that are only marginally easier to sort through than if they just dumped them all on the ground.
I was expecting poor service, like it is Fastenal, but I expected them to at least be able to deliver and sort fasteners.
