Shelly R.a month agoFrom
I had a refrigerator delivered that was damaged I repacked it up and it's been sitting here almost 3 weeks waiting to be picked up for return. I received a phone call two days ago didn't quite make sense, about a Midwest Sales and Service which I don't know who they are? And about a pickup for Pasco. Well I'm originally from Washington so I know where Pasco is, but I no longer live in the State, so pretty much assumed it was a wrong number. Found out it wasn't, it was actually FedEx Freight but they never said that, on the phone. Today from this specific FedEx Freight, received the call from Jordan. Rude on the phone, and the message was just downright unprofessional. Informing me my pickup was to be canceled, as they had been calling me over four times...Really?? But the problem is, they hadn't... First off!!! don't lie to the customer, they know if you've called them especially when you call a cell phone, it keeps record. The first time they didn't even say FedEx, so it sounded like somebody made a wrong call. Then called today, left message, I called back after receiving. Now have to wait till Friday, for the refrigerator to be picked up. I do not care if FedEx is a third party freight company Jordan, which you made it point of letting me know that. The manufacturer has paid Fedex to pick up and return this damaged item... Rudeness and anger is never acceptable for a business employee, to a customer.
David Yevdasha month agoFrom
A fedex employee damaged my floor liner in my mercedes benz sprinter and was told that I would get a call to resolve the issue and never did get a call. Later when I called again was told I'd get a call the next day once again never did. Horrible service
Amanda Carrutha month agoFrom
Zero stars, I have been trying to get my package for two weeks now with no communication from Fedex. They have told me multiple times that they will call to reschedule or call to update me but it never happens. They schedule delivery times many different times and never committed to it. I am having to pick up my package myself that is how frustrated I am. I understand being low staffed but they could be honest about the time frame and have transparent communication with their customers.
