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Main location1722 Mangrove Ave Ste 10 Chico California 95926 US(530) 891-0160
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Amenities
Service options
DeliveryOnsite services
Accessibility
Wheelchair accessible parking lot
My partner and I needed two single-page documents printed this evening - we are vehicle and trailer transporters and picked up a truck in Chico this evening, and before we are able to leave town toward our destination, we needed to print the bill of lading and inspection form. Needless to say, we are from out-of-state and unfamiliar with the area, but I found this location on Google and we broke a few traffic laws to arrive before it closed. We entered the store at 8:55, admittedly only five minutes before the posted closing time. Still, with only two pdf documents already downloaded and ready to print from his phone, we thought we would have no problem being in and out within those five minutes.
The girl working was vacuuming when we entered the store, and there were three other customers working at the self-service printer kiosks. We approached one kiosk, but only saw the option to pay with credit card and needed to pay with cash, so we went to ask the girl working if there were other payment options. As soon as we approached her, she turned her back toward us and vacuumed back over the section she had just gone over and we had to awkwardly tap her shoulder before she acknowledged us.
My fiance simply asked, "can we pay to print documents with cash?" and her response was, and I quote verbatim: "well, um, we close in exactly two minutes. So can you print them that fast?" He told her that we only had two pages to print and it wouldn't take long. She literally ROLLED HER EYES AT HIM and hastily pointed him toward the cash-to-card kiosk.
We had just enough time to get a card before she had marched over to the door and yelled "it's 9pm, we have to close now!" and began shooing people from the store. Another couple approached the door and she was ushering us out and said that online, the store hours were listed until 10pm. As she shut the door and laughed in their faces, she said "nope, we close at 9."
Look, lady. If you hate your job and are that eager to leave right on the dot, my apologies, but that was the worst customer service and treatment of paying customers I've seen in a very long time. Get a new job. Find a different line of work. It would be another matter entirely if we had come in with 100 pages to print, or if it were past 9:00 when we entered the store, or if there had been customers lingering and finishing their projects at 9:10 or 9:15. But what happened tonight was ridiculous and inappropriate. Had I been one of the customers that were finishing my projects as the store closed, I would have been furious to have been shoved out of the store at precisely 9pm without even a moment or two to gather my things.
The management of this store needs to be aware of the piss-poor customer service and disrespectful, snotty attitude of this employee... She desperately needs, at the least, some customer service training. Her representation of FedEx has cost you at least two new customers.
