I called them to check out a refrigerator that was broken. It was on a Monday and they were able to come the very next day. They told me it was a compressor and honestly stated that it would be best not to repair it as it would cost $575. Their normal service charge to come out and look is $74 but they take it off the top of the repair cost. The technician said since it didn't take him but a few minutes to diagnose it AND since they weren't repairing it, they would only charge me $45. I thought that was very generous of them. Now, my dryer broke! I am definitely calling them tomorrow and hope to receive the same great service!