""a month agoFrom
Positive: Clean family owned hotel with very nice staff. Not a five star hotel, but I only paid for a two star hotel. Room was remarkably inexpensive. Very convenient to ferry and restaurants. Read some awful reviews that might have been from competitors. Negative: No,
Colin Gowera month agoFrom
Really don’t know where to start with the nightmare of an experience this place put us through. First, we showed up a little before check in and were told we could pay $25 or wait 25 minutes so we went to have a look around town. We came back around 5:30 and were told our room was cancelled, without reason and there was nothing they could do.
We ended up having to book another hotel last minute, which we were okay with because after seeing the property it was fine by us to not stay there. The thing is, they still charged us the whole stay and when we called requesting a refund they refused to do so saying we cancelled our reservation. After going back and forth however many times we found out that the property lied to Expedia and falsified my signature, saying we stayed there and showed up with a bunch of dogs?
It’s been a wild ride and this place is an absolute joke of a hotel.
Sarah Ba month agoFrom
Turned away 25 minutes early for checkin, came back hours later and our room was cancelled. No phone call, no cancellation notice, no apology. After dealing with the horrible lady on the desk we ended up with NO solution and no help, having to find other accommodations on our own and STILL being charged the full two night stay, which Expedia reimbursed after the fact because the hotel said that we didn’t cancel the room and there was a reservation they just didn’t have a dog friendly room at the time, which is what we booked. The property itself is in shambles as well, don’t bother booking here.
