Update for 2021 - knocking a star off. In short, just don't get suspension work done here.
I communicated with Chris @ Fine Tuning to get routine maintenance done but also to check out a vibration/wobble and have the stock suspension setup put back on my '08 R32. He said that was something they could do, and they've taken good care of my car in the past, so I had no hesitation to proceed. In my mind, any suspension work like this should come with an alignment. At no point in time did Chris mention that they didn't have the tools to do an alignment on a car with independent rear suspension. Was notified the work is complete, with a recommendation to balance the tires in order to help with the vibration. I asked if an alignment was done and he said no, they don't have the tools for it. Went to pick up my car at the end of the day. Drove off and immediately noticed that the steering wheel was 20 degrees off-center, pulling hard to the right. I was already heading off for plans and the shop was closed otherwise I would've turned right around. If they had warned me when I wrote in for suspension work that they couldn't do an alignment I would've gone elsewhere for the suspension. By the time they let me know they couldn't, they already had my car and it sounded like the work was done.
I don't think Fine Tuning should accept suspension work for cars with independent rear suspension if they can't do an alignment. I regretted paying this much to drive away with this severe a problem, and then have to take it somewhere else to pay more and get it corrected.
They did offer to have another shop in Lynnwood handle the alignment, but it was too far a trip for me. This was kind to offer, and the reason why I'm not knocking off more stars.
Original review - Very timely and pleasant correspondences, particularly over email which works really well for me. Also sent me pictures of parts they were servicing! Great attention to detail. I'm happy to bring my R32 here.
Super honest shop. Even though I chose not to fix the car. Chris gave me a full run down on what all was found. Better pricing than the dealer and my friend only trusts this shop to work on their classic VW.
They also did not give me a hard time about not being able to get the car out right away because other fun life things were going on.
