Firestone Complete Auto Care

Primary Location

Main location10624 SE 240th St Kent Washington 98031 US(253) 236-7080

Amenities

Payments

Credit cardsDebit cards

Offerings

Oil change

Accessibility

Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot

Service options

Onsite servicesIn-store shoppingCurbside pickup

Crowd

LGBTQ+ friendlyTransgender safespace

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Customer Reviews

4.1

4 Reviews

Charles Alford2 days ago

From

Took my car to get a hole in my tire repaired. They told me they were low staffed with one mechanic working, which I understand.

They called me approximately 7 hours later to tell me they couldn’t get my tire off because one of the lug nuts was stripped. Thought that was weird since Les Schwab didn’t have an issue getting it off.

I go pick up my vehicle and they tell me they can’t repair the tire anyway because I would need a new tire. (Which is okay, their job to sell tires so I understand that.) but then they hand me one of the lug nuts from my wheel and told me it broke off while they trying to tighten the lug nuts on there.

Safe to say this was my first and last time going to Firestone. 🚮 👎🏾

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Mary Huerta2 days ago

From

Firestone made my experience getting new tires a very easy process. The associate found me the best deal and had my car ready to go same day as I dropped it off. She was very helpful and pleasant with addressing all my needs and questions. I will be taking my vehicles here for any service of fire needs we have.

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Jack Jenkins2 days ago

From

Very disappointed in the service. We have been a customer of the Kent location for over 20 years and their customer service has never been this bad. We are in our 80's. Last Saturday I had a tire that was very low. I went where I had bought the tires and asked they to please check the pressure in them. The young man checked them all and said he could not hear a leak from the very low one. He did not offer to take the tire off and check it or even to have me move so he could check for what might be causing the tire to deflate. I asked what he suggests I do if the tire goes down when I am home. He said to find some way to put air in the tire and drive slowly to their store. I went to use the car Monday for a Doctor's appointment and it was flat. I have no way of putting air in the tire. I called AAA and they came out and removed the tire. Once the tire was off the car we could see a screw in the middle of the tread. I had someone drop off the flat to the store. When it gets fixed I will need to find a way to get it home and install it. I jst consider this VERY poor customer service. This is the 3rd problem I have had with this new management. Once they charged me for work not authorized (I did get a refund after 18 months) and they charged me for replacing a tire with 750 miles on it (again after a lot of hassle they did credit me for the charges)

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