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Firestone Complete Auto Care
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Firestone Complete Auto Care
(425) 200-0328
firestonecompleteautocare.com/washington/issaquah/1270-nw-gilman-blvd
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Customer Reviews
3.4
3 Reviews
Sheila Evans10 days ago
From google-logo

I had scheduled an AC service/repair online for Thursday 8/29, was given a call to reschedule to Saturday 8/31 due to only one AC tech being available on weekends only. So I arrived Saturday at 11am. My concerns were my AC not working properly, it wasn't blowing cold air and when switched to the front windshield it made an odd whistling noise. I was told the tech recommended new wipers, new serpentine belt, new compressor, and new cabin filter. I originally said yes to the wipers, belt, and compressor and no to the filter. I was under the impression the filter affects the quality of the air but not necessarily the temperature of the outcoming air. I then received my car after 3 hours and was told everything is good to go.

As I get in my car, I realize the whistling is gone-was told the compressor issue would fix that. But I realize my AC is still not blowing cold air. It will blow cold air in the passenger side but not the driver side. As I was checking out, I was given the impression that charging the AC freon and replacing the compressor had fixed my concerns/issues. I decided to go back in and ask for someone to look at it again. The main tech sent the front desk staff, Michael, to check it out. Micheal comes back with my dirty cabin filter and tells me it's mostly likely the cause for the two different outcoming air temperatures. I decided to replace the filter but none are in stock at Firestone. So I go to O'Reilly's and get one myself for half the price and install it. The AC is still not blowing cold air out of the driver side. Looking through the itemized receipt it states there was an AC quality check done and I was told everything was good to go. Obviously my AC does not pass a quality check and my main issue for coming to FIrestone was not resolved. I spent $650 that visit and still have the same problem. I have continued to use the Issaquah Firestone because I have been dealing with AC issues for about 3 years and every year the Firestone staff tells me either 1) it's fixed or 2) there's a leak but they're unsure where.

When I reached out to Firestone over the holiday weekend I talked with a person named Heather that took my statement and told me I would be contacted within 2 business days. I waited from 9/3-9/9 and have heard nothing back from them. I am very disappointed with the service I have received and do not recommend going to Firestone.

Side note-I asked for a brake inspection due to some squeaking; and no one told me verbally or written if my brakes are fine or if I need to replace any.

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Katie Yussuf10 days ago
From google-logo
The store manager is Queen Boss; I haven’t witnessed someone so proficient at their work in a while. (Long enough that I was inspired to leave a review.) From the excellent phone communication to fitting me in and treating me so respectfully, I’m impressed with everyone here. Thanks!
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Percy Simonson10 days ago
From google-logo
I got a flat tire this Saturday and needed my vehicle in working condition by Monday (today) and so I paid the price (22.05) for a tire repair. I understood the risk of not going to another tire shop and paying for the fix to get it expedited for when I needed it (as all the shops were closed on Sunday) but as I came to pick up my tire, they weren’t even available to put it back on for me because of the backlog of appointments. I pulled over in the adjacent parking lot to put it on myself and a friendly tow truck driver assisted me instead. Friendly staff, but would not come back.
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