The site manager Timothy Adams was very unprofessional and rude, not very business like or customer oriented at all. I say that because of my interaction with him personally and the customers I observed him speaking with while I was there. From the very start of my visit there while creating a work order to its conclusion. I paid for a vehicle inspection and was never notified or counseled by a Timothy regarding my front brake linings that I knew were worn to the point of needing replacement. Furthermore his handling of the conclusion my visit for service ended in such a way that I will NEVER recommend Firestone to any of my family or friends ESPECIALLY the Riverside location. I sincerely hope that my responses from this survey will be reviewed and acted on by someone more competent than Mr Adam’s. Sincerely your very unsatisfied customer.
