Kelly and her assistant as Escrow officer, And Tom, as Underwriter and Title officer, they are all very knowledgeable, very polite, very patient and work very efficient. I finished 2 transactions with them in last 3 months, I have another one with the now, and will continue work with them... Great work! Great service! Great People!
Beyond their professionalism, Kelly Ervin is very knowledge, very patience and always quick responsive with any of my question. The one of biggest my appreciation is her always willing to help!
The individual people here are all lovely in person but their system was weirdly sexist to me? I was the primary buyer (sole income, all the wire transfers were coming out of my accounts, I was the one reviewing all the paperwork), but they sent the wire transfer instructions ONLY to my husband, like somehow automatically he must be the Real client for literally no other reason than because he's a dude. Put his name first on the paperwork initially too. They apologized when I complained and sent it to both of us the second time but it seems like they didn't even change whatever in their system had him marked as the official real buyer because they sent the "hey give us a rating!" survey to him and not me, too.
C'mon, guys, it's 2023. Either figure out how to make your system believe that actually-joint purchases are real or be willing to consider the possibility that women might ever be the financial decisionmakers for their households.
