Went today to exchange a bottle of rum witch my husband bought by mistake not knowing we have it at home .. we wanted to exchange it not returned it .. bottle is sealed unopened and we have the receipt he purchased today 9/16 in the morning. The “manager “ said no because is a California law that prohibits the return of alcohol!!! What? Is the most dumb excuse I ever heard! Search for returning alcohol in California.. (In summary, to return alcohol in California, it must be unopened, in its original packaging, and accompanied by a receipt. Some retailers may charge a restocking fee, and cash refunds may not always be available. Perishable items cannot be returned, and the alcohol must be in a sealed and unopened container.) We wanted to exchange it not refund!! Called FoodMaxx in Antioch and the manager said yeah no problem just make sure to bring your receipt! Call BevMo.. no problem you just have to bring a receipt!!! ( I asked what’s the policy to return alcohol) Sr. Who ever you are I’m sure you are not a Manager! But if you are … You need to read your own store policies to provide a good customer service!!
