Foot Locker

Retail chain with brand-name athletic shoes, clothing & related accessories for men, women & kids.

I placed a pick up order for some Jordan’s for my nephews bday on March 10th. I waited over 24 to receive an email to pick up order as I was instructed to do. 48 hours later I called the store and asked about my order the employee at the store said to me it had been shipped. I said I needed this for a bday or thats why I ordered pick up. They said well it was shipped. I asked how long will it be they said 2-3 days I said ok fine. One week later I receive a phone call from the store asking me when was I going to pick up my order?! I said are you serious you guys told me it was shipped! She (the employee) said I don’t know your order is here. I said I’m pregnant I can’t go I was relying on my planned pick up then on shipping. I said you need to get my order to me immediately! Today it is the 19th I still don’t have my order. This is TERRIBLE TERRIBLE customer service! I paid $200 dollars for this? Very unhappy with this store! I’d give -0 starts but the options isn’t there. Again I still don’t have my shoes! Shipped or have received a phone call form the store! SHAME ON THIS STORE AND THEIR SERVICE!

Very helpful staff, everyone was very friendly, selection was amazing. The store itself is beautiful. Great place to shop. Isaiah was the best so make sure to ask for him when you go here!

THE BEST CUSTOMER SERVICE EVER 10/10🙌🏼 The lady was so nice, cashier was so helpful and this store manager was professional! They answered my questions every time, try to do their best. Definitely come back to buy some cool stuff☆

Very helpful staff, everyone was very friendly, selection was amazing. The store itself is beautiful. Great place to shop. Isaiah was the best so make sure to ask for him when you go here!