This pains me to write this, but it needs to be done. I hired Forest Tree Service LLC to come and take care of an old apple tree for my grandparents. I sent pictures and said I needed it all hauled away along with site clean up. Victors response was $700 and he can be out next week. Sounded great, told him to please send me the estimate to my email. I never received one, but figured I’ll get an invoice at the end of the job since everything we discussed was already in writing.

Mind you, I’ve already gotten a few estimates at this point and all have said the same amount but Victor was quick to respond, they’re a small biz such as myself and I got a good feeling from him.

They came out, hauled away the top part of the tree and was going to leave the rest (stump and trunk). When I questioned as to if they were done for the day and coming back to clean up the rest tomorrow, I got met with an attitude saying it’s going to be an extra $150 charge and that the trunk and stump weren’t apart of the bid and that I should of just known that. I responded with, money isn’t the issue here but from our conversation they were supposed take the entire tree and haul it away as discussed. I showed her the pictures and conversation Victor and I exchanged, meanwhile he’s in the back ground huffing and puffing making snide remarks under his breath as if I couldn’t hear.

The woman I was speaking with had suggested I post the wood for free on Facebook and take care of it that way.. I’m sorry, I’m not going to have random people come to my grandparents house to pick up wood that I thought I was paying a company to take care of. Eventually they not so happily agreed to come back and pick up the wood the next day.

Next day arrives, they come and pick up the trunk of the tree but are leaving the stump. She told me they were done and when I asked about the stump, she goes “oh no, that’s an extra charge. I’ll have to rent a chipper and we’ll have to come back another time.”

I gave up, I’m done arguing. I paid them the $700 and said next time to please be more specific or send over a detailed estimate before showing up on site. Such a disappointing experience. Communication does wonders. Now my grandparents have this random stump in their yard that I have no idea what to do with.