Forever 21

Primary Location

Main location326 Lakewood Center Mall Lakewood California 90712 US(562) 280-7435

Retail chain for the latest trends in clothes, accessories & shoes, plus jewelry.

Amenities

Payments

Credit cardsDebit cardsNFC mobile payments

Amenities

Wi-Fi

Accessibility

Wheelchair accessible entranceWheelchair accessible parking lot

Planning

Quick visit

Service options

In-store pickup

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Customer Reviews

2.1

2 Reviews

Jaimee Ignacioan hour ago

From

I love the store and the big sale is always nice. Trendy and affordable clothes, shoes, and accessories. But I am giving this store a lower rating because of the manager that's working there. I don't know her name. But she's "asian". My sis and I just shopped there today and we did not like the experience that we had with her. She was very rude, disrespectful, and unprofessional. She was treating the employees badly and not only that even to us, her customers. I didn't say anything back but we felt very uncomfortable and disrespected. We were very sweet and all we saw was her having a bad attitude towards everyone. We hope she fix this or the management of forever 21. She needs to start being nice and professional towards the employees and especially the customers.

0 Likes

Alondra Rordriguezan hour ago

From

Called the store to ask about an item in stock because I didn’t want to drive all the way over there to check. Someone picked up the phone and did not say anything and left the line open. I am still here and it’s been about more than 20+ minutes. It seems like they did that on purpose because the store was closing in about an hour and they didn’t want to hear the phone ring. Definitely disappointed with the over the phone customer service. I understand it gets busy and there’s long lines but a few minutes to pick up the phone and actually answer shouldn’t take long.

0 Likes

Letty T.an hour ago

From

I needed a last minute dress for my sister in law wedding. I found 1 on their website that I really liked and available FAST SAME DAY IN STORE PICK-UP! Unfortunately, the only store that has the dress available is 1 hour away. Before heading to the store, I called to see what's happening with my order and a store associate tells me that my dress will be ready for pick-up in 2 days! I explained him that online it says same day pick-up and he apologized about that. Then I asked him if there is any in stock and he said that looks like there are 2 units in stock. I head over there and asked some Asian lady with bad looking teeth tells me in a rude way that the dress arrived but has not been packet out from the boxes and they don't know which box has it since they got 80 boxes to unpack! Are you kidding me! That's not my problem! WHY ARE YOU OFFERING ONLINE ORDERS WITH FAST, SAME DAY IN STORE PICK UP IF YOU CANT FULLFILL THE ORDER!!! Really bad customer service.

0 Likes