Unbelievable… I purchased a pair of sweatpants for my daughter two days ago. I went in to exchange the sweats today because they were too small with receipt, tag, etc. The young woman behind the counter told me that because the sale ended yesterday, I would now have to pay full price to exchange the pants. I have never been told something like this by a store before. She told me if she did the exchange that her company will think she’s stealing money from them. I asked to speak to a manager and she said she was the manager. She said it’s not her fault because it’s the way the computer works. I left and then returned to ask the manager for her name so I could have a reference, and she refused to give it to me. Just flat out said no, I don’t need to give you my name. I was not escalated or rude. This girl is claiming to be the manager, yet refuses to provide an actual explanation for a ridiculous “policy” or even provide her name for reference. In reading other reviews it appears like this is a pattern with forever 21 at this specific location and by description from another review, possibly this individual. Please be aware that if you bought someone something from Forever 21 on Black Friday, don’t expect to be able to exchange for a different size without paying full price.. I can’t even believe how ridiculous this is, it’s almost laughable.
Update: Marysville Forever 21 seems to be more capable of customer service and are doing the exchange (they also didn’t understand this “policy”, nor has anyone else I’ve spoken to that work in retail). Also.. went down a Forever 21 rabbit hole and after reading everything, I am no longer surprised at the lack of care from the employees, the company doesn’t seem to stand by or care about the customers either. I honestly am shocked they are still in business.
