I visited the Carlsbad store for the first time a few weeks ago. I’m always excited to shop At a Free People store, however my excitement was short lived. The clothing was beautiful, but the staff not so much , they were not helpful , and when I was purchasing my items the young lady assisting me was in great need of an Inservice on customer service. I attempted to be friendly and make small talk , but she wasn’t having it. I try not to be judgmental, and realize all of us have bad days , but when you are in the customer service industry , you have to “Suck it Up” The sad part is I spend a lot of money with Free People and when you spend your hard earned money you don’t deserve this. But I would like to give a shout out to the Fashion Valley store , the store is great and the staff are amazing, take note Carlsbad.
