Bryanna Baker19 days agoFrom
I love Free People as a brand and have worn it forever and shopped at other locations often. Was even wearing free people when I walked in. The employees at this store were uninviting, and rude. There were 5-6 employees working and no one acknowledged me until I had 3-4 items in my hand.
Never a hello, what am I shopping for, recommendations of new items. I had a couple $200+ items that I was interested in purchasing. After a horrible shopping experience I’d rather order online than help them hit sales numbers. So incredibly disappointed, especially when I’ve had a good experience at other locations.
Brittini Mulligan19 days agoFrom
Placed an order for pick up at the local store. I specifically chose an item that was stated as “in stock” at the Spokane location and after order was placed it stated I would get an email when the order was ready. At any other store, when I ordered something for same day pickup, I would be able to pick it up a few hours after it was ordered… Well, after placing the order late at night- I went to bed, went to work all day and come 9pm when I still hadn’t received a notification that my order was ready, I contacted customer service. They told me to give the order up to 5 business days to be ready. I explained I made the order specifically for an item that was supposed to be available for same day pickup and wanted to pick it up from the store. I asked if I could go down to the store in the morning and just have them pull the order for me, at that point it would have been about 36 hours since I placed the order. The customer service rep told me I couldn’t do that and to give it up to 5 business days. When I asked If I could cancel because that defeated the purpose of my same day pickup order, the rep basically argued with me before finally allowing me to cancel. I love Free People clothing, always have and always will… but this was not a good experience. If a store offers same day pickup then that is what they need to offer. I’ve never had this problem with any other store that offers this service. If I wanted to wait 5 business days I would have just ordered any item off the website, without only focusing on the items that were “in stock and available at the Spokane store” and then had it shipped to me. 🙄
Karena Bush19 days agoFrom
I was in the store with a friend who was trying on several items. I was looking for items. I had asked about products that I wanted to purchase and tried on a top. I asked about other products.Every time I inquired about a product the girl was short with me in her answer. I had checked on my friend who was trying on clothes. When I asked about a bar the girl told me she had to get her manager about this. Instead they called security and flagged me as a thief. I informed my friend who was still trying on clothes and we left. I reported this to the corporate office who stated someone would contact me in 3 days. This never happened. I was going to purchase items. I was waiting for my friend to finish trying on clothes so I could get her opinion. I also didn’t know you are not allowed to ask question about products you want to purchase. I will not go into this store or the online store. The only thing i was offered was a 20% off coupon. No thanks.
