Dylan Thiessen17 days agoFrom
The staff at this location are great, particularly the manager, Luis. I was with Freedom for a little under a year when I moved to the island (out of their service area). He helped find me another plan at a different service provider when I realized I needed to move. Throughout my time with Freedom, though, Luis was professional, helpful, and courteous. I wouldn't hesitate to go back to Freedom if I move to the mainland again.
Brenda Coburn17 days agoFrom
Very helpful. I felt like I was getting the run around at another store when my phone was repeatedly not working properly. I went to this location and they sent my phone in and gave me a loaner phone. It took 8 weeks for it to be returned. I was not feeling very confident in this phone as this was the 2nd repair and 4 factory resets and the phone warranty was running out. The manager, Luis, agreed with my concerns and lobbied for me to be able to not owe any more on the current phone and get a new phone without a penalty. I've had bad luck with phones but this is the first time that i felt like the phone store was on my side.
Myles Hartley17 days agoFrom
Great customer service. They were honest and straight forward about their services. No hidden fees. Although I loved the customer service, unfortunately I did have to cancel my plan because the coverage wasn't reliable enough in my area. When I went to cancel they didn't try to persuade me to stay or make me feel guilty they just asked my reason for canceling and gave me a refund .
