Brent S.22 days agoFrom
Worst customer service. Just trying to return a cable box. Spent 30 minutes on the phone, transferred 3 times, disconnected, called back and hung up after another transfer, never got any info.
Adam Coombs22 days agoFrom
They came to my apartment with an overly aggressive sales pitch and wouldn’t leave after I said I didn’t want it. They lied about being allowed into my apartment complex and wouldn’t leave after being asked multiple times. Awful sales tactics and completely unprofessional.
Jason Hauck22 days agoFrom
This is the single worst company I've ever dealt with in my entire life. That sounds like a typical exclamation when frustrated, but in this case it's true. Service was ordered a month ago not only did they never ship the router but they never even placed an order to connect the service. After two weeks of waiting for a technician and being told that we have to stay home and wait for them we still have nothing. Frontier has still not even turned the service on at the hub for our location. After multiple phone calls every day to customer support and technical support I'm told that they're doing what they can and it will be fixed in 24 to 48 hours and I need to wait. They can't understand why I'm frustrated. Adding to this, after getting the service because I just didn't have time to make a change, this Friday they took our port to give to a new customer and left us with nothing until a little service call maybe on Tuesday when they replace the box but I doubt that. I've made time to change providers but you can't cancel online and I have to call on Tuesday to do that. How is frontier even still in business?
