The furniture I purchased is beautiful and will last a lifetime. Tom was a great guy to work with and even carried different pieces to see if we liked the looked :) Thank you Furniture Connexion!
Stopped in after checking put 5 other Furniture stores. We where looking for a Grey Sectional with chaise. No Price limit. When we walked in we where greeted by Lisa. Told her what we where looking for and she told us a sectional had just come in on the truck to be set up in the showroom matching our description.
She then printed off the spec sheet for us to look at and showed us the sectional still wrapped to see if the color was gonna work. After we showed interest, she informed us the crew was on lunch and if we returned in a few hours it would be set up. We left to grab lunch and look for additional furniture pieces.
When we came back it was almost done and we sat in it and was amazed how comfortable it was and the size and color was perfect. Instantly was sold. Lisa got us checked out and Delivery scheduled on a day that was convenient for us as the couch was in stock (huge bonus)
On delivery day the couch was delivered and setup up, crew was super nice and respectful. Checked the couch over and signed off on the delivery. It was not 2 hours when we could settle down and enjoy the new couch that we noticed the Chaise piece was missing the 4 legs that hold it up. I immediately called Furniture Connexion and asked to talk to Lisa.
She was super sweet and Apologized and told me a few places to check to see if they where there. Unfortunately they where not. She gave me the Number for the warehouse manager to contact on business days Mon-Fri to see if I could get the legs. She made a note of the call and said she would make sure it was handled. Even offered to give me the ones from the showroom Model. I declined as it just did not feel right.
On Monday mid Morning Tony (Warehouse manager) called me before I could call him and said he could FedEx the legs to me if that was alright. So to save us both a trip. I was happy with this and said "Yes" very next day I get home from work and there is a package at my door. It was the legs. Excited to get them on grabbed my drill and finished it up.
I am Extremely happy with the Level of customer service from this business and definitely will return again. Was a mistake made, Yes..... yet could have been way worse and the handling of the situation is 5 star all day long. Thank You Lisa and Tony for making our experience great!
