Loading...Loading...Loading...Loading...Main location1030 6th St Umatilla Oregon 97882 US(541) 922-3246
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TLDR: Forgot the banana on my banana split, rude preteen staff, filthy environment, mid food.
My partner and I walked in around 3 PM on a fine Sunday afternoon expecting a nice burger and drink. I understand there is a food shortage at the moment, so I tried to not have my heart set on anything on the menu. When I asked the 12-14 year old cashier what flavors of Italian sodas were available, she replied "I don't think we even like, sell those." She then asked the adult woman behind her something along the lines of "Do we even have Italian sodas or whatever" and was given a quick no. Okay, that's fine, I understand there's food shortages. I opted for a banana split instead and asked for strawberry and vanilla ice cream. My partner got a burger and a medium drink. They had asked for a Sprite. Typical soda choice. The cashier looked to the side and told us they didn't serve Sprite. Not that they were out, that it wasn't sold. That's okay. I asked if they had Sierra Mist instead. Instead of a simple yes or no, the cashier had just tilted her head, repeated what I had said, and laughed. "Do we have Sierra Mist?" and a laugh. I understand, she's a young girl, but she needs to learn hospitality before working in the food industry. We tipped anyways, she's just a kid. We sat down on the cleanest table there was, which were few. Our food was served to us. No banana on my banana split. I searched. I scoured. I trekked that Styrofoam box for a single sight of banana. None. Not a single slice. That was the final straw. My partner informed the older woman working and we were met with a "I'll just remake it." No, we wanted a refund. And we got one, threw away the ice cream, and left. Train your staff and actually pay attention when making food. I work in the food industry too. I understand it's difficult, but part of your job is biting your tongue and being kind and courteous. I wouldn't be upset over a little missing banana if the staff was kind and whole hearted. But seriously, how do you forget the BANANA on a BANANA split???
