Found this shop tucked away on Laurel Canyon Blvd. after trying at least 4 others in the area. I was extremely pleased at the competence, service, pricing and turnaround time. Primary bike: riding occasionally 2 years after 3 years of not much use. Needed a check-up; had been told the chain needed replacing. Chain was OK, did maintenance, explained everything. Detailed the bike and it looks like new! Back-up bike: with this success, I took my back-up bike in for the same treatment. Derailer, chain, tires, tubes - yes, way more expensive. To be fair, all this was deferred maintenance, probably for 8 years. Everything was needed. Also cleaned & detailed - even my back-up bike looks like new. And I feel confident in riding it, or loaning to a friend. The store has great-looking merchandise, nicely displayed. I find the poor reviews puzzling. On all my visits, I observed staff waiting on other customers. Courteous, professional, helping them get what they needed. I've already passed the word to two neighbors. They had the same experience & have shared w others.