No show for our first estimate meeting. Gave him the benefit of the doubt and scheduled a second appointment, and he no-showed on that one too. Gave him a call after waiting for an hour past our scheduled meeting time and he told me he would be there in 40 minutes. Ok, well I'm going to be at the house anyways. Shows up and takes some measurements for some gutters, then I had to email him 4 days later just to get my estimate sent to me.
Went to a different gutter company who actually showed up on time and gave me an estimate then and there. Which was HALF of the amount I was quoted before for the exact same work.
Do yourself a favor and find someone else to do any home improvements, as this guy is not only unprofessional but apparently also overcharges.
Worst customer service ever, dealing with this company was a huge waste of my time and energy. it took two weeks... middle of June for a call back to order 2 full glass garage door panels for my shop door. I excepted the first estimate 1125.00 for the panels and installation. I asked for full view double pane glass, they said they could only get single pane glass that was 1/8" thick. Then I get a text back a few days later saying for 1600.00 they can get 1/4 inch thick single pane glass, so I agreed to that and sent the 845.00 they wanted as a down payment. I get another call back in the middle of July saying they haven't started manufacturing the panels yet and we can get double pane glass at no extra charge, we can change your order to full panel double pane glass now but you will have to wait up to six weeks for windows to be manufactured. i'm like OK great, lets get these things. finally around September 1st I get a call from the sales rep saying panels are here and lets scheduled the work. we set up a time for a few days later, I called him the day before installation to double check that they were actually the full view glass, he assured me that yes they were. Next day the installer shows up with the panels and they are not full view glass, in fact the windows were 4"x16" 3 tiny widows on each panel. I called immediately and left a voice mail to inform him that these were the wrong panels, I did not accept them and to please take them back. He calls me back and says we take full responsibility for the mistake and can get you the correct full view panels in aluminium for 400 more, a total of 2000.00 but you have to wait for up to six more weeks. If your not happy with the changes we can offer you a full refund.. I said no and to please send my refund, it took until the end of September to finally get a refund back. I was relieved to get my money back and seriously thought I would never see it again. do your self a favor and use another garage door contractor. The new company I went through was at my house the day after I called, ordered the correct panels immediately with no down payment and was at my house five weeks later with the panels I wanted and did a beautiful installation job. If Gail had done their job correctly I would of had the work done by the 3rd week in July, not the 3rd week of October.
