Extremely helpful.
I was at a different store trading in items. While the staff was pleasant, they let me trade in 3 controllers (one was limited edition 😑) and never told me I needed a controller to trade in my system. Even though they seen me with the system. Because it was a "separate transaction" I could trade it in.
Came to this store in the mall, Chris got me situated to where I could trade in my system and get full trade credit towards upgraded console.
I did call beforehand and he was able to answer all of my many questions. Had everything ready for purchase and a pleasant attitude. Also informed me on all discounts on my items. Saved $45 in all 🥳.
Playing Elden Ring 💍 right now, still appreciating the great service.
Thanks.