Dan Miller15 days agoFrom
Walked in got a pre owned ps5 game headphones, got home and it had a missing cable, so also had a pink controller not like an end all but still maybe mention at the store that’s what it comes with. I decided to take it and buy new slim ps5. Same guy helped me stated out loud twice I’d just like a new slim asked the price deference. Got home to pull out a new original sized one. I’m just kinda amazed at this point. I’m not going to return it for the correct one but I don’t see myself spending any more money at GameStop in general
Brian Alvarado15 days agoFrom
The staffing is not completely knowledgeable in the systems but are helpful in looking up any questions they can't answer. Family
Brandi Jacobs15 days agoFrom
Was just in using a gift card. Wasn't going to buy anything else past using the gift card but then while my husband was looking at games, my son and I were up by the counter looking at and talking about him getting a new controller. With his disabilities and bad joints in his hands, the left joysticks of his controllers always end up messed up and the joystick will drift off in game. The guy at the counter was listening and told me that he could bring in the old controllers and trade them for $20 in-store credit each. I told him they were Xbox One wireless controllers and asked if he would still get the $20 in-store credit each even though the joysticks were messed up and he said yep that it didn't matter and to just bring them in and he could trade them in for the $20 in-store credit still and then also told us that my son can bring his old Xbox games in to trade for in-store cash as well. He even started talking to me about signing up for pro membership and paying $20 and that the next time I came into the store I would have a $5 off thing to use and about the discounts. I was super happy with that and thought it was very nice of him to tell us about that so I purchased a pro membership that day. Well that was a couple days ago. I went back in with my son today and there was a different lady at the counter and she only gave us $12 in-store credit for each wireless controller instead of the $20 in-store credit per controller that we were promised by the guy previously. She told me that it was because the joysticks were damaged and that because they were old Xbox One wireless controllers not the newer Xbox system controllers. I told her that the guy told me before that it didn't matter about the joysticks being messed up and I had told him what kind of controllers they were and he said we would still get $20 in-store credit each but apparently that's not true and this guy lied so he could squeeze more money out of us in sales that day. And on top of that, there was no $5 off thing waiting for me to use like he said there would be the next time I went to the store. My son was already excited to be getting a new controller and doesn't understand that the guy tricked us and really wanted to trade his old stuff still, so I decided to accept the loss and just pay for what was left to pay on the controller instead of it being paid off through trades so he could have the new one. The amount he got for the games was laughable too. Great employee gamestop, doesn't have a problem trying to rip off a special needs child.
