I would not recommend this company for people seeking or listing apartments. I called to follow-up about an apartment for rent. They told me only a tiny apartment with no kitchen was available in the building, but I was looking at an Apartments.com listing with another apartment available at that address. I tried to understand why I was seeing an online listing the agent said didn't exist. I asked "Was the apartment recently rented?" thinking maybe the post just hadn't expired yet. He said "Well that is NONE of your business!!" and hung up.
Not only was the bad customer service a surprise, but if they represent a variety of apartments shouldn't the agent have mentioned other places they had available (that came with kitchens!)? I am actively looking and would have loved to see other options they had! Not happening now.