The insurance said we needed an estimate from this place after someone drilled into my gas tank. They couldn’t get us an estimate in the 24 hours they had it on their property, nor do they hold themselves liable if my truck was vandalized again parked in their front open parking area. Just rude and unbelievable attitude towards possible clients.
Update 12/27/23 I’m responding to the company that stated someone will be calling me, yeah that never happened. No apologies or explanations, this place is so disappointing.
So... this is hard because Gerber themselves are 5 star. From start to finish was great. Customer service was great, everything.
Where the 5 star stops is the exhaust place they subbed out to. I believe they said it was buckys? The welds are absolute trash... like... my 7 year old could probably do better. The bolts they use were what appear to be the right ones but one is obviously used and not new? But yet they charged what they charged? This is highly unacceptable.
Luckily this was an insurance thing, but the amount the insurance paid makes me feel bad that this is what they paid for... this looks extremely bad for Gerber that they give this place business and this is the result. I've learned that at least myself if I need exhaust work done in definitely not going to go to buckys.. I'm fairly certain there's a good chance this will fail and start sending exhaust into the cab, but only time will tell.
If you can, use Gerber as they're great, but if you need exhaust work, ask them if they can sub out to another place, maybe someone that actually knows what they're doing.