Primary Location
Amenities
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Planning
Appointments recommended
Amenities
MechanicRestroom
Payments
Debit cards
Parking
On-site parking
Amazing job on my car🙂 I highly recommend.
I couldn't thank you enough Gig Harbor Auto!!!!
I would give a zero star rating if I could... I brought my vehicle in to this place in February 2023, and I still don't have it back. It is now November 2023. I gave them the benefit of the doubt because I know they were busy and everywhere is short staffed, and waited 3 months. After 3 months when I called to check on it they didn't even know my car was there, and hadn't started any work on it! When I dropped the car off i physically gave them the keys, and the owner went over the vehicle with me. I once again gave them another chance to get this right, but another 3 months went by with no call or follow up. I called to check probably 20 times, and the receptionist could never tell me anything. She took my number down every single time, said the owner Stan would call me back (he never did) and either played dumb, or is dumb. I finally got my insurance company involved and the owner called me back to say they finally started working on it (6 months later) Another month goes by with no calls. I call and call and call, and finally they say it's in the paint shop. Low and behold, another 3-4 weeks go by with no communication. I get my insurance involved again, and get a call with great news! It's finally done 8 months later! When I went to pick it up, I paid, got my receipt, and the owner told me they replaced an engine part, and the car is running kinda shaky. That's an understatement. I got in the car and drove it no less than a 1/2 mile down the road before it started pouring out smoke and it crapped out. I managed to get it back to the shop, and the owner said he'd bring it to the mechanic Monday. That was 5 Mondays ago... I am a rational and realistic person, but this has been the worst experience with any company/person I've ever dealt with, period. I would not have minded whatsoever waiting 9 months if I had simply been kept in the loop. The lack of communication and competence is baffling. I never once yelled, got angry, went Karen, or anything of the sort during this process, but I certainly wanted to. My suggestion to anyone reading this is to save yourself the time, and find a shop a little further from where you live, or in a different city altogether. This one isn't worth it and doesn't care.
