I never write reviews but this was such a disappointing and bizarre experience that I felt like other people should know before they waste their time. Our insurance covers massages and I live in West Seattle and was recommended to Glow. I had to reach out to my insurance company, make sure they were in network and get the medical code to provide to Glow before I could even make an appointment. I did all that and then was told that there were no avaiable appointments until April (this was in February.) I said okay that's okay how do I make an appointment? They told me to call on the first of March as soon as they open because there were only 4 days for the whole month I could make an appointment with the West Seattle practioner. So, I did. I probably called 15 times. No answer. Finally, I was able to get ahold of someone who texted me and I was able to make two appointments. They told me that they are understaffed and cannot take all the calls that come in at once on the 1st. I thought, well then maybe don't make people all call in at once for an appointment but, whatever. Then, I called on March 1st to book for May. Nobody at West Seattle answered at all, for like two hours. Finally I got ahold of the manager at the Madison location. She told me the practioner hand picks the appointments she will take that month. But in that case, I wouldn't have been "picked" because I have yet to meet the person because the first appointment wasn't available until April. So why make people call in on the 1st if they are just going to pick pre-existing clients for those coveted appointments. The manager assured me she would get me an appointment for May and that someone would call me that Monday. It's Friday. Nobody called. I just called them and they said the person still hasn't even opened her books yet. So, I just cancelled my two April appointments and will go somewhere with some actual structure. I have never heard of a practice making patients call in on the first of the month and then just picking favorites of who they will treat. 0/10 recommend.
Update to owner review. As a woman who works in health care for a small, women owned business - it is not the very real deficits in the healthcare system I am frustrated about. It is the business practices of your establishment. You acknowledge that you do not have the staff to support new patients at your practice - yet you continue to accept new patients online. This very likley puts a burden on your one provider who does offer inscurance based massages. If every clinic picked who they treated based off who called in first when 30 people are calling in at the same time, or just let the provider hand pick who they decided they wanted to treat that month, I can assure you the system would be even more broken. Also, your manager at the Madison location "promised" she would get me a Saturday appointment in May then just didn't follow up with me at all. If the provider hadn't opened her books or couldn't fulfill that promise, then she needed to communicate that. I think we all know that our healthcare system is broken, but blaming your poor busines practices on a broken healthcare system is problematic at best. Moving forward, it would probably be in the best interest of your staff and patients to remove that you are accepting new patients online for the sole provider who accepts insurance until you have a system in place that can support both your practioner and your patients.
