Primary Location
Amenities
Planning
Accepts new patientsAppointments recommended
Accessibility
Wheelchair accessible entranceWheelchair accessible restroomWheelchair accessible parking lot
Amenities
Restroom
In trying to update an existing, perfect condition frame with my new prescription, Dr. Baer's lab broke my frames. I had not signed any release or damage waiver and Dr. Baer would not accept any liability. His office assistant did confirm that they now have a damage waiver in place, which acknowledges their assumed liability while my glasses were in their custody. Regardless, they would not even meet me halfway.
I was able to locate an exact vintage replacement of my favorite frames for $200 and requested Dr. Baer to pay for the lens replacement only at my cost after insurance - $98. He refused.
They are a new business and it is obvious. From disorganization to customer service concerns, I would not recommend. Seems short-sighted (pardon the pun) to lose a potentially long-term customer because you won't do the right thing.
