Helen Rossiter15 days agoFrom
So as everyone knows I’m a reviewer it’s what I do..and I wanna give a shout out to the Goodwill at this location especially Jill she went above and beyond her duties for someone who’s volunteering or working in the store you do not get customer service like that anymore even in the major brands or the outlets or the mall so goodwill keep doing amazing job with hiring people like Jill thank you so much.. This Goodwill prices are a little steep but with that 5 star customer service I’ll pay those extra cpl of dollars everytime
Cyyn T15 days agoFrom
This store is a BIG JOKE. My first time and it’ll definitely be my last. I was running some errands around the area and decided to stop by. I found a really nice outfit $59.99 (2 piece) for my son but wasn’t sure if it fix him so I asks the cashier about their return policy, she clearly says as long as you have the receipt and tag, they can do store credit, so I paid for the item and left. Sure enough it didn’t fix my son so I went back the next day to do a refund and was told by a lady there name Eva (supervisor) she said they stop doing refunds 2 months ago. So I ask her how about a store credit? She quickly responded no and this came directly from her general manager name Robert, matter of fact they just had this whole refund conversation with another customer 20 mins ago. I told her I got a refund done on a store credit at an another location about 3 weeks ago with no issue. It’s the same region so the policy should be no different. This Eva lady then had the nerd to tell me to go to that store maybe they’ll help me. She then acts dumb starting to ask the cashier next to her what is a store credit.? Is that a thing? is that possible.? Well, if she really doesn’t know what a store credit is then she shouldn’t be working as a supervisor yet alone in retail business, period. She proceeded to kept saying her general manager Robert is this, is that as if he own Goodwill. I asked to speak to him but she would not call him from the back to come talk to me. I called corporate, spoke to Leticia, was told with receipt in hand I can still get a store credit even on good soft items. Corporate took my info and said they’ll have a supervisor at the store call me at the end of business day - guess what no one ever call. The next day I went to my local store and got a store credit there with no questions ask. I was in and out in 3 mins. Thank you, Franklin location.! As for this Auburn location, SHAME on you guys making up your own policy’s and rules. Stay away from this place as far as possible. They will tell you one thing and do the complete opposite. Zero star.!
Mutale Kalulu15 days agoFrom
Very clean and amazing customer service. The books were very well arranged and were classified in sections. Probably the best Goodwill I have visited. The cashier was a lovely lady and she made sure I got my heavy books to the car.
