St Helena local here, literally day one supporter since their grand reopening 20+ years ago(they gave out free burgers that day). I even briefly worked there after high school. I say this to show that I know what I’m talking about and I know what right looks like at any Gott’s location (I’ve tried them all).
Very disappointing that the service and quality has deteriorated as of late. On this specific day I brought visitors from So-cal to the Napa location. I’ve recommended and brought people from all over the world here, always validated by their satisfaction.
Unfortunately I hyped this place up to my visiting friends the whole time I showed them around the Valley. Not only did we have to wait 40+ minutes after ordering to get our food, it was awful when it finally came out. On one of the occasions I went to check on our order, the cook was just hanging out and chatting with front staff. Finally a manager brought out our order. I wanted to speak to him on my out that day, instead of writing this review, but I was told he had left already. I never knew managers to leave before closing (reminder, I worked there).
I had to apologize to my friends on your behalf for the terrible food and even told them it must have been an off-day to save face. Point is, Gott’s has never a “hit-or-miss” place, and it’s now becoming one because this wasn’t my only negative experience. Just the one that made me write this ridiculous review.
