Just had the worst experience with this store - total incompetence. Tomorrow is Father’s Day so I bought a large brisket to put on the smoker. There are 2 stores that sell “meat church” meat rub in the Fraser valley; one in Chilliwack (this one) and one in Langley - I live in central Abbotsford, so about same distance to both (about 43km). I phone the store and ask if they have a specific meat rub and am told that they just received a shipment and have the one I am asking about. I drive a little over 30 minutes and 43km to go there and arrive 10 minutes before they close - guess what - THEY DONT HAVE IT. I called and specifically asked 2 hours earlier and the person confirmed they had lots. I could have went to Langley, but didn’t because of my phone call 1 now it’s too late and I have a $100 brisket to cook overnight tonight. Managers response - “sorry, I don’t know what to tell you”. Not sure what I was expecting, but if I were in that position, I would have said something like “I realize we don’t have what you called about, and I’m really sorry - I can’t change that. How can I make it right? Can I get you a different one on the house? Can I cover your fuel for your drive out as it was 100% our fault? Can I take your number and call when it’s in?” None of that.
The world isn’t ending as I can go buy a few spices and make a rub (not as good as the one I was after), but that’s not the point.
Not impressed.
