This business is not forthright about their charges. At our first contact we were told they do not charge service charges and that their income comes from participation with their providers. We booked a one night hotel stay which went smoothly. Subsequently we booked a trip. Not until we received our credit card bill did we see their $50.00 service fee. Upon contacting MS Marko, we were told, this directly from Ms. Marko's email:
"I am sorry you feel the way you do but there are some things that we don't get paid a commission on. You contacted us and asked about pricing for this package, I quoted you his price including everything listed. I sent over multiple quotes with the price and you told me to book the package. At no time did you ask "me" if there was a service fee".
We reviewed every communication we received and nowhere is there a $50.00 service fee disclosed or itemized.
You be the judge if this is a fair and forthright way to conduct business.
Amy and Bonnie are so helpful, friendly and a wealth of knowledge.
I look forward to using them for all my future travel needs.
Thank you Amy and Bonnie!! You ladies are wonderful!!
