I used to love this place, when staff was helpful and friendly. The last few times I've gone in staff has been kinda clueless and all new. I usually try to be understanding as I’m sure they deal with plenty of annoying customers and again— they all seem new. I also don't usually leave bad reviews but my experience yesterday was awful enough. I went in for a down stem replacement with my partner and the individual trying to "help" us figure out what size we needed was downright rude. They were already snippy and annoyed to be there but when I kinda clamored and couldn't articulate the exact measurements they said "that's not helpful, showing me the length with your fingers would be helpful" and just glared at us until I could estimate with my fingers. Honestly I wouldn't want anyone anywhere talking to anyone (let alone a customer) that way. Bad enough for me to never go back that's for sure.
Everybody is so friendly and helpful. They don't make you feel like you're wasting their time with questions or asking for opinions. Update 4/25/2022. There is a new employee there that has made me want to stop going there. The last 2 times I went in, she had a real attitude. Was not friendly, honestly made me uncomfortable and unwelcome. I hate to sound like "one of those" customers, but I feel like someone should know that this person is possibly scaring off customers with their attitude. I usually go in there to just browse, or I'm in and out. The last two times I was in and out and she was still rushing me, answering my questions sarcastically, just making me feel unwelcome in general. I just get the feeling like I'm wasting their time, and they have better things to do than to deal with customers. EVERYONE else is still nice and helpful, but for some reason, this person either doesn't like me personally, or just doesn't like their job. If they're there the next time I go in, I'll just politely leave and go to the next Kratom place. Thanks!
