After moving, I needed to find a new shop, so this was my first visit. They definitely have a new customer now. Just one thing: they suggested a service that isn't necessary for another 40,000 miles according to my owner's manual. They said it was scheduled maintenance, so I don't know what their data source is. It was just one item, and not a very major one at that. And they did not pressure me at all to get the service. But still, had I not referred to my manual, I may have purchased something I didn't need yet. Now, it's entirely possible that the recommendation was made because this was my first visit, and they have no record of my maintenance history. I think they deserve the benefit of the doubt, and still receive a 5 star review from me.
A suggestion from someone who has subscribed to the nation's leading consumer's magazine for several decades: The factory manual that came with your vehicle is ALWAYS right. Always refer to your manual when getting services done. I look forward to visiting them again for my next needed services.
