Anna E. Rossi10 months agoFrom
I have thick, wavy hair in a short, pixie-inspired cut — it requires technique and artistry to maintain well, and it’s easy to go awry. Sondra won me over several years ago. I get an excellent cut every time and now that I’ve moved out of the neighborhood I come back to Grove and Sondra. The working culture and environment is intentional and healthy, which contributes to me feeling well taken care of by the whole salon.
Cristina Rotundo2 years agoFrom
Extremely disappointed in the customer service I just received from this salon. I was fortunate enough to snag a last minute appointment with them which I appreciate but had to miss the appointment because I was pulled into support for work. I have never been charged for the full service if missed before or even half charge. I feel extremely terrible that I messed up a stylists morning but to be punished like a child, I will not be returning. The "manager" that I spoke to was aloof and unconcerned. I was not warned about this policy and when asked for how I would like to be contacted I requested text which does not provide a written policy as well. I am so frustrated.
Tamara Keller2 years agoFrom
New client here. Taylor was amazing! I didn't give her much direction and am super thrilled with the cut she gave me. Everyone is lovely and the space is equally so. I'll definitely be back.
