Gucci Portland Pioneer Place

Luxury brand known for modern, Italian-crafted leather goods, apparel & accessories for men & women.

Had the best time with Lina. Showed me different options and was very patient till i was able to decide what i wanted. Also told us stories behind the items. Had a wonderful time and enjoyed it very much.

Beautiful store with friendly service. Exchanged my bag I bought in Mexico to the larger version and had no issues. Only let in a few people at a time due to covid but that made it feel more special.

Went to the store because I was advised by a different location that i could bring my sneakers to get repaired or replaced. Ana Ferguson helped me out filling the repair ticket and she made me believe that it will take two weeks for a response and that they will give me a solution for my peeling sneakers. Then I get a message from Sarah stating that I can’t get coverage under their “global care coverage” since it wasn’t purchased at their store. My sneakers were purchased at a Saks in Miami, I do have a receipt and it hasn’t been even 4 months and I barely used my shoes. Now I got an email from Ana Ferguson were she states “In the event a repair is unable to be done, the item is considered for return or replacement however only if the item is purchased directly with a Gucci store.” So basically she knew that before she even submitted the shoes for a repair, she wasted my time and her time just submitting the ticket. Definitely not happy with the poor customer service I got in that store and the misinformation provided by Ana. Take your business elsewhere. Also I got a very unprofessional email from Ana Ferguson showing how unprofessional they employees are at this store. Definitely act like they save the world because the sell Gucci.

Beautiful store with friendly service. Exchanged my bag I bought in Mexico to the larger version and had no issues. Only let in a few people at a time due to covid but that made it feel more special.