First, I would like to say that I rarely write reviews, but I just would like to share my experience with the Guitar Center in Fountain Valley. I had never shopped or been into a Guitar Center Store until last Saturday when I decided to upgrade my Yamaha keyboard on a recommendation from one of my high profile clients as normally I shop exclusively online.

I was amazed at how knowledgeable, helpful, patient, and kind everyone is at this store. It was super busy yet the associates were extremely helpful. Rob helped me to select a keyboard after I explained what I was looking to achieve on my piano playing journey. He went to the back and got me the keyboard, processed the credit application, and carried it to the car too! It was absolutely a great experience! The only thing that I was surprised at was that the application for Credit is still on paper instead of being electronically done. I feel that should be updated.

When I got home I realized there had been a a mix-up. I requested to purchase a new keyboard, and in the box was a used keyboard so I called to talk to Rob and he fixed it immediately. He apologized for the error and was still great through the whole experience. I was nervous about calling because I didn’t want to seem like I was being difficult but he reassured me that everything was OK that really meant a lot. I appreciated it so much.

He explained the box looked brand new compared to the other boxes and Guitar Center took away the system that tracks the used or open box keyboard returns so everything is in the back together. (That’s something that should be changed Guitar Center that seems counterproductive for your associates and customers, especially ones like myself that want to buy a new instrument. 😊)

Rob explained that my new keyboard would arrive on Tuesday He did expedited shipping which I appreciated so much and then he shared that I had 45 days to return the original keyboard so I said that’s great. I will see you next Saturday when it’s not raining.

My new keyboard arrived exactly as Rob said but I realized when I opened the box that it didn’t have Bluetooth and I really wanted that and on the new piano the left speaker was a little bit off in sound. I remembered what Rob said he told me not to worry that I could return the keyboard with no issue. I called a my friend that had a truck to load up the two keyboards and I planned to get a different model that had the bluetooth, great sound, but that still wasn’t too heavy in weight and had the heaviness of the keys that I enjoyed playing with.

I arrived at the store only to realize my new friend Rob wasn’t there. He works later in the day so then I became a little bit nervous 😬 thinking things were going to be difficult to return and resolve without Rob.

Well, guess what I was wrong because Miguel was just as helpful and kind as Rob. He was amazing, patient, honest, and did everything he could in his power to get me the keyboard that I was interested in. He returned both of the keyboards with no issue, and Miguel told me the new keyboard that I wanted he and Rob would work together to locate one, let me know when it was in, and then they would ship it to my house. Miguel even took the time to show me other keyboards just in case I was interested.

Again, I was so grateful for another wonderful experience. Of course I would’ve preferred to have the keyboard that I wanted. I’m still unsure why a Guitar Center wouldn’t have it in stock when I could’ve ordered the same piano online at a different online store and had delivered on Monday…,but despite that, I still had a great experience so far even though I don’t have my keyboard yet. But I know with these two working hard I will have it in no time! Thanks again guys for all that you did for me. I really appreciate it and it really took away the nervousness that I felt about going into a music store and not having a lot of experience shopping there. I look forward to having my new keyboard soon! 🙂