Jessica “Wilder Rose” Guzman9 days agoFrom
Excellent customer service. We found the guitar 🎸 my son needed and the accessories. Best place in town with knowledgeable music employees
Tom Lynham9 days agoFrom
The drum shop here has always been a mess. But today, I went in with the idea of buying an electronic drum kit, and on every kit there's a sign that says do not move the drums? (Meaning, don't touch the hardware?) and if you wish to play them, please ask an associate. Of course, there are no associates anywhere in the drum department. So I search around and finally find a pair of sticks (which were obviously hidden from customers)and find a new cool Alesis drum kit that's actually plugged in. I sit down and start testing it and it sounds good. But when I put my foot down to play the bass drum, there's no beater. I start looking around at all the drum kits in the store and there are no bass drum beaters in any of the bass drum pedals on any of the kits. It's insulting and disrespectful to someone who's been playing drums for 40 years to have to ask a kid to screw in a beater for me to try a drum kit. That's it for me and Guitar Center forever. It's done.
Jason Woodside9 days agoFrom
This place is beyond depressing. I know Wednesday isn’t peak time but the store was just dead and sad. The drums were mostly out of tune and the snare I wanted to buy was in absolutely no condition to demo. I want to emphatically state that I do not blame the guy working in the drum department for this. It’s a company-wide rot in a society that cares less and less about trying things before they buy. But, shopping in person will also never return to even a shell of what it used to be if people who try to buy can’t even hear what their potential purchase sounds like. I actually used to manage a drum department in the Charleston GC back in 2006, and it’s a ton of work! Polishing cymbals when you know people are going to mess them up, tuning drums when you know people are just going to wail on them… it’s rough. But there is surely some middle ground between what I saw yesterday and how things used to be when people cared.
