Primary Location
Amenities
Service options
Onsite services
Accessibility
Wheelchair accessible parking lot
tl;dr - I would recommend Gutter & Roof Solutions NW without hesitation. The product and level of Customer Service we received, made the estimate for the roof replacement seem more than reasonable. The estimate was not the cheapest but was with the ballpark of other estimates. I've learned over the years that I value Customer Service much higher in any decision I make than the cost of a product. So it was an easy decision to go with Gutter & Roof Solutions NW for our roof replacement.
From our initial scheduling with Crystal to our estimate with Ryan and interaction before / during / after the roof install with Francisco & Fran, I would consider the entire experience an unqualified success.
Crystal was very accommodating to our schedules and was even able to fit us in to an earlier appointment that was available.
Ryan made me very comfortable when he came over for the roof estimate. I work in Customer Support so that factor is VERY important when I meet someone and Ryan has a great Customer service attitude. As other reviews have stated, Ryan is very patient as well as knowledgeable. He also wanted me go into the attic with him so he could show me his reasoning for a roof replacement. This was much appreciated. He was very responsive and not overly persistent to ensure we were still interested in the roof replacement.
Once we decided to go with Gutter & Roof Solutions NW, we were in communication with Fransicso to facilitate the roof replacement. The actual roof replacement only took about 2.5 days but due to unforeseen circumstances ( including the weather ), the total time was about 1.5 months. Regardless, Francisco communicated all the delays via both text and a phone call and was always receptive when we called for any inquires regarding the roof replacement. We also received many photos of the roof replacement as the job progressed. This was a nice touch.
After the job completion, we worked with Fran on the final payment and she was able to provide all documentation as needed.
Sufficed to say, we are pleased with our new roof and all the interactions we had with Gutter & Roof Solutions NW have been top-notch. They are a Company I can easily recommend.
I had a great experience with Ryan T. His transparency and knowledge made us feel confident in our decision to go with Gutter & Roof Solutions NW. I appreciate the time Ryan took to walk through our property with us, and the patience he had to answer all of our questions and explain different things to us. He also presented us with what our possible options were so we could make an informed decision. I recommend working with Ryan if you are in the market for a new roof.
I will revisit my review and provide an update once the work is completed.
