Elaine D13 days agoFrom
I've stayed multiple locations from this chain, and this one is probably my least favorite. My first night, I booked a 2 queen bedroom and found the room to be small, and the beds felt more like a full. On my second night I decided to book the 2 queen deluxe at a slightly higher cost and was sorely disappointed that it is the exact same room the only difference is that the deluxe has a extra table next to the dresser so dont waste your money booking the two queen deluxe. Both rooms have an awkward layout as when you walk into the room, the bathroom sink is the first thing you see. They are also not very spund proof, and do hear noise from other guest walking down the halls. Lastly, I am accustomed to receiving bottle water at check-in from this chain, but I was told told that this location only offers water to Gold and Diamond members. Because I requested it, I was given a single bottle of water for a party of three.
Sherry Chen13 days agoFrom
Great location, great breakfast. Breakfast area didn't seem big enough though and saw a confrontation with an older lady get on a lady clearly working on two laptops for hogging a table. Not exactly what I would have liked to see early in the morning but not the hotel's fault. Card machine wasn't working when we stayed so it was a pain having to always have them open doors for us or leaving a person in the room. No bottled water for HH Silver. Has a laundry room but the dryers weren't very hot and could only open the doors with room keycard.
Flyer65374013 days agoFrom
I have major cat & dog allergies. I stayed at a Hampton Inn in South San Francisco, CA Oct. 7-8. The room I stayed in had a pet in it before I stayed there. This was obvious soon after I arrived. It was not cleaned adequately for someone with allergies. Becuase my flight had been more than 9 hours and it was late when I arrived, I was too tired to move to another room (if there was one to move to.) I had a terrible night of coughing, sneezing, and my eyes dripping from allergic irritation. I both called Hilton Customer Service and spoke to the shift manager on site seeking a refund. All were polite but not helpful. It's been 12 hours & there has been no follow up from Hampton Inn. ||The hotel is only worth the expense if the rooms are truly allergy friendly. They aren't.||FYI: If you bring a pet to Hilton they charge extra & according to the website do so to cover the cost of the cleaning. It appears they're charging pet owners for the allergy safe cleanings, charging allergy sufferers a premium fee as they hold themselves out as providing safer rooms, and not doing the cleanings. That's pretty scammy :(
