I had a 4-night stay at this hotel. The room was perfect. We had a one bedroom suite that included a sitting area, a full size refrigerator,dishwasher, sink, microwave, plates, cookware, and utensils. The bed was comfy and there was even a small balcony with a view of the Space Needle. I'd give the room a 10/10.
The service is where this hotel severely lacks. Upon check in I had a great experience! The woman at the desk explained everything to me including breakfast times, gym times, how to get to the elevators, etc. She even provided me with the snack bag that Hilton members get. Her service was great, but beyond that I had nothing but difficulties.
I had to make 2 separate reservations due to booking part of the reservation with points. On the third day I had to go downstairs to re-check into my room. The female at the desk barely spoke and handed me the key without any pleasantries. That same day we took the do no disturb sign off of the door to have housekeeping come to replace the towels. We left for about 2 hours, and came back to notice that our room had not been serviced. I saw the housekeeping cart past our room so I knocked on the door and went in to ask if she would come back to our room. The housekeeper seemed not to speak English and told me to call the front desk. I did, and the front desk said they would make sure we got our room serviced. While we were packing up to go back out the housekeeper burst into the door, no knock, no warning, nothing. I'm sure their policy is to knock and announce yourself but she seemed disappointed that she had to do her job that day so she decided to burst in.
Lastly, I went downstairs to inquire about a late checkout. I stood at the desk for 3 minutes in front of the clerk unacknowledged. She was clicking around on the computer When she finally did say something she asked, do I have a question. Of course not, I'm just standing here for no reason staring at you... Service 2/10.. definitely trash.