Heather Potter is the worst medical specialist I ever saw.
Right now I'm waiting for a refill of my pills for 9 days! Yep, 9 days! I've been taking these pills for 30 years and it's the first time somebody treated me like this. On the phone, her office told me that they hadn't received a request from the pharmacy. It was on Friday the 5th, and my pharmacy didn't contact me on Saturday the 5th (which means most likely Heather Potter's office ignored the fact I had been waiting for pills since June 29th and didn't contact my pharmacy). I said "most likely" because I don't know for sure. Anyway, it's not my business, let Heather Potter and the pharmacy clarify this business. Nobody apologized.
But that's not all. I’m not sure all I want to say will fit in the box.
During one of my previous visits, not the last one, the one before, I asked what are my blood-work results (I asked to do the blood-work and she didn't disagree with me, actually not a single doctor refused to do these tests in 30 years). Heather Potter said that technicians in the lab did another test and decided not to do the rest! So, it's not up to my physician what blood work I need, it's up to a technician, who never saw me, and who doesn't have a degree to decide what tests I need. And she tells me about it without any shame - these people in the lab plane don't care about what orders she sends there! And a small detail - I don't come up with things, I see doctors with a witness - my husband. He kind of feels ashamed we have to buy such poor insurance with such providers. And this is not all. At the beginning of my visits, approximately 7 months ago Heather Potter asked me to fill in the papers about my mental state and it was clear I needed the help of a specialist, at least what happened with my previous doctor, she referred me to a psychiatrist. Heather Potter plain ignored it. I feel very bad talking about my mental state and was hoping for help. They have these papers for fun – a patient fills them in and that’s it, nothing is going to be done. No concerns, no empathy, no referring to another specialist (she is not a doctor), no more questions - nothing.
And the cherry on the top. I said I had panic attacks and asked for medication. Heather Potter started laughing and said she doesn’t prescribe it. It was hilarious! I should’ve asked for her phone number and the next time I had a panic attack I’d call her so we would have fun together! Later my husband told me, and I was not aware of it, that she is not a doctor and she CAN’T by law prescribe the medication I asked for. So not only did she laugh, she also lied!
UPD I asked if I have fungus on my skin and she said no and didn't prescribe me medication. Guess what, weeks later and it's still there.