Customer satisfaction does not seem to be of importance to this store. Upon arriving home after making a purchase, I noticed the sensor was left on. This is the SECOND time this has happened.
I had to make yet another special trip to the store to have it removed. I asked to speak to the manager and Caroline (pronounced Caro-leen) listened to my complaint. Instead of giving me some sort of compensation like store credit or something for the incredible inconvenience, all she said was “I know it’s annoying, I’ll let our staff know.” That was it. She acknowledged it was “annoying.”
I’ve managed retail stores over the years and I wouldn’t even hesitate to accommodate a customer if inconvenienced this way. It was a disappointing experience and I doubt I will ever come shop at this store again.
I do want to thank cashier Daniel for his politeness and sincere concern for my circumstance.
