We were huge fans of Hokkaido when they first opened. Their proximity, price, and quality were all pluses that kept us returning on a weekly basis. However, as time went by everything, except maybe the prices, began to fall
First let’s talk about service. Most of the servers will stand around chitchatting with each other, visibly on their cellphones, and goofing around. This often results in inattentiveness and even missing items of an order. We have experienced appetizers coming out after sushi or not at all. We’ve also experienced a lack of care about direct feedback like when we let them know there were bones in the salmon hand roll. They never even let the chefs know.
The quality is what went down hill the most. Inconsistency was the only constant after about six months in. I generally ordered the same sushi week after week but it was a surprise what it looked or tasted like. Several times I felt ill shortly after my visit. After my last visit I looked up their recent health score (thank you Yelp) and understood why.
Lastly, the cleanliness really went downhill. The floors, especially headed back towards the restrooms were always sticky and you could visibly see shoe prints. The bathrooms themselves were gross.
I really liked and supported this place, but watching it go downhill the way it has I will not be back.
