Thomas12 days agoFrom
Positive: "" Negative: We had to change rooms 2 times. First it was the wrong size bed, the TV didn't work in the second room. The third room was great. The staff was very good about taking care of issues.
Ray Y12 days agoFrom
We stayed at this hotel as part of a very large event. The hotel was nearly full.|The biggest complaint I have about this hotel is the disrespect taking advantage of guests with ridiculous fees.|1. They do not disclose a $14.xx daily resort fee on booking. (I booked directly through their hotel's website and went back and checked. Nowhere does it tell you there will be a fee.)|2. The resort fee pays for nothing. None of the amenities are available or worth a resort fee. The only thing open was the pool and it was ice cold. We couldn't use it. There were no towels available at the pool all weekend. The Stillwells restaurant and bar were both closed all weekend despite published open hours. No breakfast service was offered. It was really quite ridiculous with a nearly full hotel.|3. The hotels "services" were all cash only ONLY DURING OUR EVENT. The restaurant was cash only (if it were to ever open, but it didn't) The bar and catering they provided to our event was cash only. Here's why: They have an ATM in the lobby with an OUTRAGEOUS transaction fee, and they limit your transaction to $100 so you have to pay that fee as much as possible. Its insane and we felt incredibly taken advantage of. This all on top of paying a high price per night and the resort fee.|4. The hotel needs maintenance attention. Everything that was supposed to be mounted to the wall in our room (towel racks, curtains rods, etc.) were dangling, barely attached. The curtain for the window was pulled out of the ceiling and there were several holes where it was obviously carelessly reattached incorrectly so it will never stay. The front desk staff were uninterested.||They layout of the place is really bizarre and difficult to find your way around and you almost have to walk the furthest possible distance from your car everywhere you go. The elevator from the lobby is behind stairs, so you either have to take your luggage down the stairs to get to your elevator to your room, or go all the way around the back of the huge building to go in the back door. There is an ADA elevator between the floors in the lobby but it was out of order. (Again, with the maintenance.)||I probably wont stay here again, if I don't have to. The event is annual and I really appreciated the convenience of having my room nearby, but it was really ruined by the predatory pricing and fees of the hotel.
Amarantine Yao12 days agoFrom
Hotel doesn't have idea what is basic maintenance and management. Smoking alarm got error beeping for whole night. Spent more almost an hour to report issue to front desk. And what they could do is just report to maintenance group who didn't work at night. And just let you to bear the beeping for whole night. Cannot sleep for a single minute. Next morning have to call again to remind them that issue wasn't fixed. They totally forgot! Totally ruin the vacation. Not recommend this hotel at all.
